ICX2026: Full Conference Experience
Where academic research meets industry practice
At the intersection of academic research and industry practice, the International Conference on Customer Experience – ICX2026 brought together global CX leaders, practitioners, and researchers to explore the evolving landscape of customer experience management.
Hosted by the University of Hyderabad in collaboration with CXPA Asia, ICX2026 created a unique platform to bridge research-driven insights with practical strategies used by leading organizations across the region and beyond.
On-demand access: Explore a curated selection of ICX2026 sessions focused on CX strategy, measurement, Voice of Customer, AI in customer experience, and the future of the discipline.
What You’ll Gain
- Practical approaches to building and executing CX strategy
- Insight into CX measurement, ROI, and Voice of Customer programs
- Perspectives on AI, emerging technologies, and the future of CX
- Real-world case studies and expert-led discussions from global practitioners
Whether you are leading transformation, strengthening your influence, or advancing your CX practice, this experience connects you to the thinking shaping the next era of customer experience.
CXPA Member Benefit: CXPA members receive access to ICX2026 content as part of their membership.
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Join today to unlock this and other exclusive learning resources.