CX Foundations
Course Description
The 5-Module CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results and return on investment, this course will help you lead CX in your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.
Pricing
$145 Member Price
$295 Non-member Price
Presenters
Dan Afseth
Bob Azman, CCXP
Tabitha Dunn, CCXP
Phil Durand
Nancy Hegarty
Mike Kendall
Diane Magers, CCXP
Ryan Ogden
Judith Ottenstroer, CCXP
Lorraine Schumacher, CCXP
Bob Azman, CCXP
Tabitha Dunn, CCXP
Phil Durand
Nancy Hegarty
Mike Kendall
Diane Magers, CCXP
Ryan Ogden
Judith Ottenstroer, CCXP
Lorraine Schumacher, CCXP