[No CEs] Emotionally difficult or painful
conversations are very common in health care, so it is quite remarkable that
health care training programs do not spend more time teaching students
emotional and relational skills that are often required in these kinds of
patient-provider interactions.
This presentation will discuss the architecture of the painful conversation by
examining its effect on the professional's sense of self and especially his or
her need to preserve self-esteem, the critical role of feelings and emotions,
and the nature and value of empathy. The latter half of the presentation will
consist of various strategic and practical recommendations so that emotionally
challenging conversations might be conducted artfully. We will particularly
examine the nature of the human propensity to label certain people, patients or
family members as "difficult" or Impossible; the nature of the health
professional's defenses when the professional is confronted with assaults to
his or her self-esteem; the need to understand the difficult patient rather
than succumbing to the temptation to emotionally react; and numerous "what
to say" responses, especially when the communication seems strained or
uncomfortable. This presentation does not aim at teaching psychotherapy, but
rather simple communication techniques that build rapport.
At the completion of this presentation, learners will be able to:
- Relate emotionally disturbing conversations to the health professional's construction and understanding of his or her professional "self";
- Explain how an ability to control one's feelings can influence the success or failure of an emotionally difficult conversation;
- Explain how one's psychological defenses might compromise his pr her rapport with challenging patients;
- Describe common characteristics of relationally difficult patients;
- List a number of empathic responses that are useful in conduction difficult conversations.
Presenter
John Banja