Opening Keynote - Design for Service: The Advanced Services Transformation Roadmap at Rolls-Royce
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Description
Design for service is critical to Rolls-Royce’s Advanced Services Transformation Roadmap. Harrison, the company’s chief of life cycle engineering, will outline how Rolls-Royce is integrating a unique customer service concept within its engineering and design process— an approach that has yielded unanticipated disruptions in engine availability fall and customer satisfaction rise.