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Opening Keynote - Design for Service: The Advanced Services Transformation Roadmap at Rolls-Royce

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Description

Design for service is critical to Rolls-Royce’s Advanced Services Transformation Roadmap. Harrison, the company’s chief of life cycle engineering, will outline how Rolls-Royce is integrating a unique customer service concept within its engineering and design process— an approach that has yielded unanticipated disruptions in engine availability fall and customer satisfaction rise.

Contributors

  • Andrew Harrison, Rolls-Royce

    Andrew has been a leading figure for 15 years in Rolls Royce’s ongoing development of such offerings. He is an expert in how services requirements and principles should inform the design and engineering of aircraft engines in order to both optimise the service delivery to customers and also make the provision of services profitable and sustainable for the manufacturer.

    Harrison won IRI's 2018 Maurice B. Holland Award for his article about Design for Service for Research-Technology Management.

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