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Demystifying Knowledge Management


What exactly is Knowledge Management (KM) anyway? Depending on who you ask, it can seem like it is software, training, IP portfolio management, or just fancier information management. This session will demystify KM and how it works to help propel organizations toward their goals. Seasoned information and knowledge professionals will give you a glimpse of how they approach and leverage KM in their organizations for business benefit.


  • Karen Martin

    I have been the Director of the Information Center at Thermo Fisher Scientific for 8 years. As director, I provide leadership in creating and sustaining new approaches to more traditional information services as well as identifying and implementing new services which further enhance the end-user experience. I lead a team responsible for providing relevant, cost-effective information services which support the growth, competitiveness, and innovation of the company. Prior to this role I was trained as a scientist, with a doctorate in Molecular and Cellular Biology, and have spent most of my career in a variety of marketing roles with increasing responsibility.

  • Michelle Drabik

    Michelle Drabik is the Chief Knowledge Officer (CKO) for NASA’s Jet Propulsion Laboratory (JPL) in Pasadena, CA. JPL, the leading U.S. center for robotic exploration of the solar system, is a federally funded research and development center managed for NASA by Caltech. In her role, Drabik is responsible for ensuring effective key knowledge identification, capture, and sharing to enable mission success. Prior to joining JPL in September of 2019, she was Senior Manager of Intellectual Capital Management at Honeywell UOP in Chicago, serving the companies in the Performance Materials and Technologies Division. Drabik directed the work of Knowledge and Library Services; Intellectual Property Support; R&D Training, Onboarding and Six Sigma, and Data Analytics. The majority of her career was with Energizer in Cleveland, where she served as Technical Services Manager and directed work of the global Library (including library services, knowledge management, information management engineering, and competitive intelligence efforts), Analytical Sciences, Alkaline Battery Pilot Line, and several battery and product testing labs. She played key leadership roles driving nearly all transformational organizational effectiveness initiatives that occurred during her time there. She earned her B.S. in Chemistry from Notre Dame College and an Electrochemical Society fellowship from Case Western Reserve University.

  • James Blank

    James Blank is the manager of the engineering library at Caterpillar Inc., where he started as a Knowledge Management Coordinator supporting communities of practice. He went on to lead projects to build or improve the tools for search, content management, and collaboration. James has an M.S. in Library and Information Science from the University of Illinois at Urbana-Champaign. He received the 2012 Engineering Librarian of the Year Award from the Special Libraries Association, Engineering Division and is a current member and former Chair of the Industrial Information Managers Group (ITIMG), an active group of individuals who manage corporate libraries, information, or knowledge departments.

  • David Pelot

    In 2014, I earned my Ph.D. in Mechanical Engineering at the University of Illinois at Chicago with an emphasis on rheology. From graduation, I have worked up the technical track at USG as a formulation scientist, platform technology developer, innovator, and project manager. As a Research Associate, I am now focused on becoming a team leader and managing enterprise level projects.