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Where Are All These Chargebacks Coming From?


After the buying frenzy of the holidays is over, many merchants see their chargebacks increase significantly over the next few months due to the lag in reporting and the chargeback process. This can be a nightmare and dramatically affect profitability and customer satisfaction if not managed well.

The first step in properly managing and reducing chargebacks is to understand where they are coming from and what is causing them.

This webinar will review:

  • The top three sources of chargebacks.
  • Best practices for handling and reducing chargebacks from each source.
  • Tips and tools for reducing chargebacks and disputing to win.
While everyone is welcome, the webinar will be especially helpful for:
  • Payments Managers
  • Chargeback Managers
  • Finance Mangers
  • Customer Support/Success Managers


  • Don Bush | VP, Partner Engagement - Chargebacks 911

    In his role as VP of Partner Engagement, Don works with online businesses, industry analysts, consultants, law enforcement and trade associations to determine best practices, trends in the market place and the latest threats to ecommerce businesses. Don has been a regular speaker on fraud topics at several industry events in the U.S., Europe, and Asia including: Merchant Risk Council,,, MasterCard Academy of Risk, eTail and Fraud 360 World Tour.