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From Students to Seniors: How the World Pays, Today and Tomorrow

Thank you

It is clear the pandemic impacted commerce, but what new buying behaviors are here to stay? And how do those buying behaviors vary from generation to generation? This session will focus on the 2021 Generation Pay Report results to provide insight on how to serve different generations, today and tomorrow. This year, over 4,000 consumers across four age groups and five regions were surveyed in the FIS Generation Pay Report about their attitudes towards payments and the evolving payments landscape. The results may surprise you.

For example:
•Over 60% of respondents, across all ages, found contactless payments to be easier and more convenient when making purchases.
•The possibility of overspending is the biggest buy now, pay later concern.
•Over half of respondents prefer to shop online.

We will explore additional results of this survey so you can understand how consumers feel about payments technology and services.

Learning Objectives:
1. Understand trends and insights into generational buying behavior by region
2. Understand the payments options that are most intriguing to today's consumers
3. Prepare for the future of payments within their organization

While everyone is welcome, the webinar will be especially helpful for:

  • VP Payments Operations
  • Director of Payments
  • Payments Manager


  • Susan DeVries | Senior Leader of the US Merchant Relationship Management Team- FIS

    Susan DeVries is Senior Leader of the US Merchant Relationship Management Team at Worldpay from FIS (NYSE:FIS), a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all sizes. In this role, she is responsible for ensuring that Worldpay from FIS is providing valuable service and insights to our merchant clients, advocating on their behalf, and driving measurable results. Susan has been with Worldpay from FIS since 2013, most recently leading the Enterprise Relationship Management organization with a focus on large merchants. She is active on the Acquirer Advisory Council for the Merchant Advisory Group.

  • Lauren Gonnella | Director of North America Strategic Account Executive - FIS

    Lauren Gonnella has spent the last 18 years of her career in financial services & payments. She currently is the Director of North America Strategic Account Executive team for WorldPay from FIS Merchant Solutions Division. Outside of her most recent responsibilities, she has held various leadership roles focusing on Relationship Management, Strategic Accounts, New Business Sales, and Channel Partnerships within both the financial institution and merchant solutions industry. Lauren’s vast experience with both issuing and acquiring, and passion for the business, provides a unique perspective and approach with her clients and colleagues. Lauren holds a Bachelor of Arts in Communications and Business from the University of Kentucky. Outside of work, you can find Lauren in Nashville, TN enjoying a concert with her husband and or building endless Lego structures with her 3-year-old son.

February 2, 2022
Wed 12:00 PM CST

Duration 1H 0M

This live web event has ended.