No one could have predicted the pace of change in the payments system that occurred over the past two years. The pandemic caused a dramatic shift in consumer behavior, and companies responded by accelerating innovation in payments acceptance at an unprecedented rate. The shift away from cash increased, payments became more frictionless, and the transaction experience became a core differentiator that could make or break customer loyalty. After such a compression of digital commerce innovation, what comes next?
Payments and treasury executives now have a golden opportunity - to cement their role in the wider commercial strategy of their business by embedding payments acceptance as a key part of future growth and digitization. During this session we will explore key themes that came out of our third-party research report, Are you ready for payments transformation? What U.S. Organizations are Doing to Prepare. We asked 300 senior finance, treasury, and revenue-management executives across five sectors how they are adapting their payments systems to operate in a digital-first environment. The finance executives we spoke with clearly see payments transformation as a strategy imperative for their entire organizations, not just Finance and Treasury. Payments, after all, is an integral component of the customer experience, the improvement of which keeps customers coming back, delivering top-line benefits to the whole business.
- Understand how other financial leaders are using payments acceptance to meet wider business objectives
- Learn what payment methods financial leaders expect to be the most popular two years from now
- Recognize the importance of digital payments options and what technologies will optimize them in the future