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Maintaining a Healthy Risk Balance In The Post-Purchase Environment


You’ve done all you can to secure the sale, the customer has received what they purchased and now your focus is growing your revenue. But what happens if there is an issue after the purchase is complete? Verifi and Visa have been building solutions and processes to promote a balanced and equitable payments ecosystem. Post-purchase solutions help merchants manage chargeback risk, improve the customer experience, control their dispute and fraud ratios, and drive additional value from payments which have historically been seen as a cost center. Greg Witten, VP of Sales at Verifi, will share how the new era of dispute management solutions can help all payments stakeholders balance the dispute scales, reducing financial loss, payment risk, and operational costs.

In this webinar you’ll learn:

  1. Post-purchase strategies to protect merchants from the downstream effects of chargebacks.
  2. Market developments to balance risk across the ecosystem, including Compelling Evidence 3.0.
  3. The incremental value when deploying multiple pre-dispute solutions in the overall dispute management strategy.

Please note that this webinar is for current MAG merchant members and sponsors.


  • Greg Witten | VP, Sales - Verifi

    Greg joined Verifi in 2019 as Vice President for Sales in North America managing the seller sales team, whose responsibility is to drive adoption of Verifi’s solutions across enterprise and mid-market businesses. Prior to joining Verifi, Greg spent 15 years with a major payment acquirer where he was responsible for leading multiple sales organizations and initiatives, key in pioneering integrated payments. He possesses 20 years of experience in business management, business development, sales and marketing, strategy and operations across a range of industries. Greg’s experience shows a strong analytic ability, a proven track record of achieving growth and stretch metrics, all while challenging the status quo. Greg holds a Master of Business Administration degree from the University of Colorado.

    Greg is based in Denver, and when not trying to save the world from chargebacks and lost revenue, he can be found with his wife and two children exploring the outdoors of Colorado or joining his wife reviewing restaurants and fine cuisine. He is also an avid sports fan, focused primarily on the Denver Broncos and Oklahoma Sooners.

April 16, 2024
Tue 12:00 PM CDT

Duration 1H 0M

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