The First Edition of the Metrics that Matter Guidebook & Framework describes how to develop a sound system of performance metrics and provides valuable guidance for managers and teams developing performance metrics and IT systems to track and display performance. The Guidebook & Framework lays out the principles and steps for building metrics.
Date Published: October 2006
Authors:
- David Caruso, Independent Consultant
- John Clemons, Entegreat
- Richard Fournier, IBM Corporation
- Julie Fraser, Industry Directions
- Charlie Gifford, 21st Century Mfg. Solutions LLC
- GE Fanuc Automation Americas
- Peter Martin, Invensys
- Darren K Riley, Rockwell Automation