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Metrics Makeover Contest-From Fire Fighting to Structured Improvement

Norbitech, a producer of electronic circuit assemblies in Røros Norway, was the European winner of MESA's Metrics Makeover Contest in 2010. Their customers' success depends on having the best technology available. Important in Norbitech's strategy is customer intimacy and satisfaction. Norbitech contributes to its customers' success by joint innovations, developing complex products with leading edge technologies. For Norbitech's production, this means a.o. on-time deliveries often at short notice. Especially in a volatile economy, many factors are interfering with being successful.

The Metrics Makeover project faced the challenge to go "From fire fighting to structured efficiency improvement". Supported by consultants from Logica, steps were taken to define and monitor adequate operational KPIs to analyze and improve the actual performance related Norbitech's strategy.

These KPIs were also integrated in a companywide performance model. Magne Nesvold from Norbitech will present the steps taken and lessons learned during this Metrics Makeover project.