Crisis Averted: Effective Downtime Protocols for Your Revenue Cycle Operations

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Description

Many healthcare organizations have seen firsthand how rough it is to manage daily operations and revenue cycles under the strain of the recent clearinghouse cyberattack, leaving countless practices unprepared, confused and financially strapped. Healthcare leaders must prioritize downtime protocols for continuity of patient care when systems are offline. This presentation will explore strategies for developing a revenue cycle downtime protocol to reduce future impacts of internal and external threats to RCM operations.

Learning Objectives
This 60-minute webinar will provide you with the knowledge to:

Examine the recent Change Healthcare cyberattack and its global impacts on stakeholders
Outline threats to successful revenue cycle management
Organize processes to minimize revenue cycle impacts during future downtime instances

Contributors

Taya Gordon, MBA, FACMPE, CMOM

Chief Revenue Officer, H4 Technology, LLC; Consultant, MGMA

Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Suma Cum Laude.

She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.
Kem Tolliver, FACMPE, CPC, CMOM

President & CEO, Medical Revenue Cycle Specialist; Consultant, MGMA

Kem Tolliver is the President & CEO of Medical Revenue Cycle Specialists. She is also the co-author of Revenue Cycle Management: Don't Get Lost in the Financial Maze, co-author of Advanced Strategy for Medical Practice Leaders, Financial Management Edition, as well as the co-host of, "RevDive Podcast."

She has earned a reputation as a transformational healthcare leader, holding Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude; and Magna Cum Laude, respectively. Kem's certifications include Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC), and Certified Medical Office Manager (CMOM).

Kem is enthusiastically focused on mapping technology to Revenue Cycle workflows to improve organization income potential while reducing staff burden and improving patient care delivery. She sits on the Board of a Washington, DC-based ACO and leads state-wide projects that leverage technology innovations into care improvement, cost reduction, and minimizing provider burnout. Kem lends her expertise to several industry executive boards including MGMA's Evaluation and Management Workgroup and Novitas JL Advisory Committee.

The State of Maryland awarded Kem with the Governor's Volunteer Service citation for her work in the Maryland General Assembly years 2015-2018. Kem was awarded the 2019 Heart of Gold Award by Heart to Hand, Inc. 501 (c) (3) Community-based public health service for medical practice leadership. She was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem earned Maryland MGMA's Outstanding Service Award. Medical practices directed by Kem have received MGMA Better Performing Practice distinctions in the areas of Accounts Receivables and Collections.

Thank you

Description

Contributors

Taya Gordon, MBA, FACMPE, CMOM

Kem Tolliver, FACMPE, CPC, CMOM