Key Takeaways: 
1. The infrastructure of your telehealth program determines the program's success and the medical practice's growth.
2. Some in-person communication skills translate to virtual appointments but some do not. Physicians, other health care professionals, and practice staff need new skills to ensure patient appointments and relationships are effective.
3. Assisting patients with devices, access, using the platform, scheduling or re-scheduling appointments, and navigating between in-person and telehealth care are necessary steps toward maintaining effective patient relationships and practice operations.