Description: Learners can expect to gain knowledge of the differences between complaints and grievances while learning practical ideas to incorporate patient experiences into quality improvement efforts.

Earns: 0.75 CME Credits

Disclosures:
Presenter(s):
None of the planers or presenters for this educational event have any relevant financial relationship(s) with ineligible companies to disclose.

Statement of Accreditation
The Michigan State Medical Society (MSMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians

AMA Credit Designation Statement
The MSMS designates this enduring material for a maximum of 0.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Presenter(s):
Michelle Tuckerman, MBA, BSN, RN, CPHRM, CPPS, Risk Consultant, Risk Management and Analytics, Coverys

Duration:
54 minutes

Release Date: December 13, 2023
Expiration Date: December 31, 2026