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Grand Rounds: You Be the Risk Manager: Navigating Difficult Patient Interactions


Sponsored by Blue Cross Blue Shield of Michigan

This presentation will address a variety of challenging patient interactions and offers strategies for successfully navigating them. This includes patients who have requested a refund or reimbursement due to dissatisfaction, those that post negative comments on social media, receipt of a records request in anticipation of litigation or a letter from your state licensing department, and the proper way to terminate the patient-physician relationship. Actual patient safety risk calls will serve as case examples and the recommendations and options that were discussed.

Debra Davidson, M.J., ARM, CPHRM, CPPS, Senior Patient Risk Manager, The Doctors Company

Approved for .75 AMA PRA Category Credit(s)™

Registration: FREE

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Statement of Accreditation
The Michigan State Medical Society (MSMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

AMA Credit Designation Statement
The MSMS designates this live activity for a maximum of .75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

December 11, 2024
Wed 12:00 PM EST

Duration 0H 45M

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