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Building Workforce Resilience through the Practice of Psychological First Aid – A Course for Supervisors and Leaders

Individuals in health, public health, and emergency management leadership roles are faced with many challenges when their organizations are activated in response to a disaster. Although mechanisms and processes are in place to support these responses, the abrupt change in focus from normal operations to disaster response operations and the intensity of these devastating events increase the level of urgency and stress for the entire organization.

Therefore, the purpose of this course is three-fold.

  • First, it introduces leaders to the concept of Psychological First Aid as a leadership tool to build workforce resilience.
  • Second, it educates leaders about the core components of Psychological First Aid.
  • Third, it provides an opportunity for leaders to apply PFA within scenario-based exercises.
Learning objectives:
  1. Recognize the importance of PFA as a leadership tool for enhancing workforce resilience and supporting optimal work performance.
  2. Describe what PFA is and why it is important.
  3. Identify the core components of PFA and practical ways to implement PFA.
  4. Practice PFA in scenario-based exercises by identifying the need for PFA and selecting appropriate strategies for offering PFA.
  5. Identify challenges to providing PFA and opportunities for suggesting additional support.

Tier Level:
Tier 2, Tier 3
Modality: Self-Paced
Length: 90 minutes

To receive a Certificate of Completion for this course you will need to complete the course evaluation.