Learning to manage conflicts effectively is an important management skill. Conflicts are present in all aspects of our lives. Recognizing and working through conflicts help us develop stronger relationships and develop better solutions.At the conclusion of the module, participants will be able to:
- Define conflict and what makes them either destructive or constructive.
- Describe signs of conflict so that they can be identified early.
- Identify positive and negative responses to conflict.
- Describe steps to working through conflict and how to develop an opening statement that encourages discussion of the conflict.