Description Contributors Donald Bianchi, CPA Donald Bianchi is a graduate of West Virginia University with a degree in Business Administration and has been a Certified Public Accountant since 2002. He has worked for the Commonwealth of Pennsylvania almost 30 years.Donald’s commonwealth career began in 1993 as an Auditor with the State Treasurer’s Office. In 2005, he joined the PA Department of Revenue, Bureau of Individual Taxes, where he was the Assistant Director for Personal Income Tax and Property Tax Rent Rebate administration. In 2014, he was promoted to the position of Director for the Customer Experience Center where he was responsible for the oversight of the department’s customer service and collections contact centers which responds to telephone and email inquiries on the taxes and other programs administered by the department. In addition the Customer Experience Center is responsible for the training of department staff and the outreach and education programs delivered to our customers. Christina Quinones Christina started with the Division in 2007 in the Customer Service Call Center. During her 8 years in the Division’s Customer Service center she gained a vast knowledge of all taxes and programs administered by the Division. She assisted not only the taxpayers of New Jersey during her time in the Customer Service center but also the practitioners and business community through the Pratitioner Hotline. Christina joined Taxation University in 2015 where she became a strong part of our employee training program and continued to assist the practitioners and business communities by providing valuable tax information through seminars and education. In April of 2020 Christina moved to the Office of Legislative Analysis to assist in navigating the legislation that impacts the Division. As of the spring of 2023 Christina is the newest addition to the Office of the Taxpayer Advocate. Christina has served on various projects over the course of her career including the planning and implementation of the Division first ever New Hire Boot Camp training program in 2017, the Intergrated Tax System training plan implementation, and most recently the ANCHOR Program advertising and outreach campaign. Christina’s tax knowledge, customer service experience, and project management skill set is a strong assest to the Division of Taxation.