Instructor: Chantale Bordonaro
Total time: 81 minutes
CEUs: 1.5
Conference Year: 2015
Course Description
Be bold! Seize the opportunity to learn the complex rules, regulations, challenges, and opportunities that await you in moving clients out of provinces or even out of Canada or the USA. You will learn best practices and in-depth knowledge of all moving processes required to be successful in this rapidly increasing consumer marketplace. Identify a core body of knowledge related to truly long distance moves: procedures, documents, processes, and special skills. Learn how to reduce the number of service failures, improve customer satisfaction, and elevate the quality and consistency of service for this particular kind of move. Raise your overall level of professionalism and performance with clients moving beyond your own "borders."
Learning Objectives
1. Learn best practices and in-depth knowledge of all moving processes required to be successful in this rapidly increasing consumer marketplace.
2. Identify a core body of knowledge related to truly long-distance moves: procedures, documents, processes, and special skills.
3. How to reduce the number of service failures, improve customer satisfaction, and elevate the quality and consistency of service for this particular kind of move.
2. Identify a core body of knowledge related to truly long-distance moves: procedures, documents, processes, and special skills.
3. How to reduce the number of service failures, improve customer satisfaction, and elevate the quality and consistency of service for this particular kind of move.
Code Words
Please be sure to listen for and record the code words given during the presentation. The instructor will explicitly verbalize code words periodically throughout the class (i.e. "The first code word is...") Note: Not all instructors give code words. If you do not hear any, please indicate "none given" on the course evaluation.