Instructor: Christine Chen
Total Time: 77 minutes
CEUs: 1.5
Conference Year: 2015
Course Description
This session, The WOW Factor: Creating Brand Ambassadors For Your Business, shares the secrets of today's top companies and how they not only attract customers, but turn them into loyal customers. Small businesses and large corporations, in order to succeed, should know how to "WOW" their customers in order to outperform and outshine their competition. This session will share the key principles of creating a positive experience that customers won't forget along with turning problems into opportunities. Professional organizers work closely with customers, sometimes in a very personal way. Consistency, standards, communication, AND going above and beyond to "WOW" customers will create those relationships that will bring long term business that everyone will be talking about!
Learning Objectives
1. Deliver "WOW" service...not what's expected
2. Create customer loyalty....not one-time deals
3. Transform complaints into opportunities....not bad reviews
4. Be the company that's remembered....not forgotten
2. Create customer loyalty....not one-time deals
3. Transform complaints into opportunities....not bad reviews
4. Be the company that's remembered....not forgotten
Code Words
Please be sure to listen for and record the code words given during the presentation. The instructor will explicitly verbalize code words periodically throughout the class (i.e. "The first code word is...") Note: Not all instructors give code words. If you do not hear any, please indicate "none given" on the course evaluation.