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CR 1-650 What Your Clients Wish You Knew

Instructors: Nettie Owens
Total Time: 90 minutes
CEUs: 1.5

Conference Year: 2017


Course Description
Have you ever wondered what your clients are thinking? They have beliefs and expectations that they bring to the table and so do you. Learn common challenges your clients face and the difference between situational and chronic disorganization. Create a toolkit to enhance communication, understanding and project success. Learn from research, case studies and small group discussion what your clients wish you knew and improve your effectiveness as an organizer.

Learning Objectives
1. Identify common challenges your clients face that have prevented them from getting and staying organized.
2. Explain the difference between situational and chronic disorganization.
3. Add tools and resources to your tool belt that will enhance client communication, understanding of expectations and project success. 

Code Words
Please be sure to listen for and record the code words given during the presentation. The instructor will explicitly verbalize code words periodically throughout the class (i.e. "The first code word is...") Note: Not all instructors give code words. If you do not hear any, please indicate "none given" on the course evaluation.