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CR 1-647 Listening for Excellence - Connecting with your Clients

Instructors: Joan Bowling
Total Time: 66 minutes
CEUs: 1.0
Conference Year: 2017

Course Description
You will communicate and collaborate better once you master the skills in this interactive and high-energy workshop and Joan Bowling will be there to help you enhance the impression you make with your colleague and clients. As a former live television host and professional speaker, Joan knows about the importance of listening and its role in building better communication, better relationships and improved team productivity. Listening is the most important aspect of communication, and Joan will focus not only on thoughtful listening, but also the art of questioning, body language and skillful responses.

Learning Objective
1. Why do we listen?
2. Discover body language biometrics
3. What keeps us from listening?

Code Words
Please be sure to listen for and record the code words given during the presentation. The instructor will explicitly verbalize code words periodically throughout the class (i.e. "The first code word is...") Note: Not all instructors give code words. If you do not hear any, please indicate "none given" on the course evaluation.