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OD4-424 When Communication Works: How to communicate effectively with clients

Course Description
Interpersonal communication can make or break client relationships. Effective communication skills can help clients feel accepted, develop trust in us, and count on us through life's most difficult times. Sometimes our communication patterns present barriers and lead us outside the scope of our training. This course will help you become aware of and improve your verbal and nonverbal communication so that clients can count on you when they need help through life's challenges. You will learn how to identify when you may have stepped into the role of a licensed behavioral health professional.

Learning Objectives

1. Develop a better understanding of your own communication strengths and challenges. 
2. Learn at least one change you can make to improve your verbal and nonverbal communication.
3. Improve your comfort level when suggesting a client get more or different help.
4. Learn how to recognize when your buttons get pushed and why.
5. Increase your awareness of how communication styles may present barriers and lead you outside your scope of training. 

Instructor: Karen Kruzan
Total Time: 2 hours 
CEUs: 2.0

Code Words
Please be sure to listen for and record the code words given during the presentation. The instructor will explicitly verbalize code words periodically throughout the class (i.e. "The first code word is...") Note: Not all instructors give code words. If you do not hear any, please indicate "none given" on the course evaluation.