Discover the owner's manual for human beings and exponentially improve your relationships with clients, prospects and beyond!
Instructor: Patty Kreamer
Total Time: 78 minutes
CEUs: 1.5
Course Description
Incredibly, 20-40% of people you meet are not comfortable with you and another 15% don't really like you at all. What’s WRONG with these people? Actually, nothing. What makes them different is their behavior style. In this session, you’ll discover the owner's manual for human beings! Forget the golden rule…you’ll learn the PLATINUM RULE that makes magic happen! The doors to communication will open wide and genuine relationships will be waiting on the other side.
Learning Objectives
- Become familiar with the 4 behavior styles that you encounter EVERY day
- Increase your awareness of other's behaviors
- Discover how your clients want to be treated, why they behave the way they do, and what they need from you
- Gain rich insight, language, and tools to help dramatically improve how you interact with others to create more productive, long-lasting relationship
- Learn how to positively influence that 15% who don’t like you at all
Code Words
Please be sure to listen for and record the code words given during the presentation. The instructor will explicitly verbalize code words periodically throughout the class (i.e. "The first code word is...") Note: Not all instructors give code words. If you do not hear any, please indicate "none given" on the course evaluation.