to social media, you no longer own your brand – your customers do. With the
click of a mouse or the tap of a finger, your customer can tell the world about
their experience, and strangers will use that information to make decisions
about whether to buy from you. Learn what you need to know about customer
service in the post-internet world, including:
- Just what are your customers saying about you?
- Is social media scaring away your customers?
- How do you change the stories your customers are telling?