Leadership today has evolved from the “do as I say!” Captainitis-authoritarian style to a more flexible people-, company- and stakeholder-focused style. Toxic behaviors, petty conflicts, and hidden agendas have no place in today’s competitive business aviation environment. Every team member brings their own unique set of characteristics to the department; and the responsibilities to maximize one’s potential, job satisfaction and safety procedures have evolved to encompass both the leader and the team member. The leader sees the view from the balcony, directing and orchestrating the team to adhere to safety standards, exceptional customer service, and collaboration (where appropriate) for the benefit of all.

This PDP course will add numerous tools to your toolbox: an understanding of interpersonal interactions along with a variety of methods to mentor or be mentored, capitalize on group dynamics, maximize performance, assess the ethics of actions, and communicate clearly to everyone with whom you interact.


Each Module will have discussion questions or assignments included in the resources section in a PDF. Please answer these questions in the following section labeled Discussion Questions.

Please respond to each discussion question and submit each assignment. If you have any questions, please let Molly Hitch know at mhitch@nbaa.org.