Thank you This live web event has ended. Thank you for attending. Contributors Cal Durland How many people can say that they have worked for a carrier, broker, association and solution provider, and is married to a 4th generation independent agency principal? Cal Durland, CPCU is the real deal! She has dedicated my career to the insurance industry, specifically to the independent agents. She is the Interface Optimization Director at IVANS. The Director of AUGIE, the Association and Users Group Information Exchange. She is an advocate for agency workflow efficiency and ease of doing business. Through her management of IVANS Exchange she has expanded her outreach to 30,000+ agents who utilize agency management systems that connect to their carriers through IVANS. She is an Industry Advocate for the Insurance Digital Revolution, the Past Chair of the CPCU Society Agent & Broker Interest group, Past President of CPCU Society Westchester Fairfield and Hudson Chapter, and current Membership Chair of the Warwick Valley Country Club. She is the 2011 recipient of the Wade S. Dunbar Jr. Award.