NGWA Learning Center’s on-demand courses are an affordable and convenient alternative to traditional education programs. Below are some frequently asked questions about NGWA’s on-demand courses, as well as information specific to the platform used for these offerings.

How long does it take to complete a course?
Each course is unique. Please refer to the specific course posting for an average time of completion.

How will I receive the information to participate in an NGWA on-demand course?
Immediately after completing your registration for this on-demand course, you can access the course in the NGWA Learning Center.

Can I leave and come back later to complete the course?
Yes. If you leave and come back later, click on your name or the “Sign In” button in the upper right-hand corner within the NGWA Learning Center, log in with your email and password if needed, click on “My Activity” on the menu bar, and then click on the title of the course you’ve purchased.

I’ve purchased the course. Is there a time limit for me to complete it?
No, once purchased you can take the course at your leisure.

Will I receive a certificate for completing the course?
Yes. When you complete a course and an exam with a passing score, you can immediately print a certificate using the scrolled paper icon on the right side of the course page marked “Print your Certificate.” ( Please note that not all courses may have exams.) You will also receive an email with a link to your certificate.

How many times can I go through the course?
You can go through the course as many times as you would like, and can start and stop the lesson at any time. You can also go back and review the content. However, you can only receive a certificate and credits one time. 

What happens if I don’t pass the exam?
You have the opportunity to take the exam three times. We encourage you to review the content prior to doing so.

I am certified through NGWA’s Voluntary Certification Program. Can I obtain continuing education points for taking NGWA on-demand courses?
Yes. If you are currently enrolled through the NGWA Voluntary Certification Program, you can obtain continuing education points or professional development credits for attending (or presenting) a learning center course. Submit the appropriate documentation to the certification coordinator for proper credit.

Can I take the course using my smartphone or tablet?
Content can be purchased and accessed on a smartphone or tablet, though for the best experience we recommend that users use PCs or Macs as the course material is not properly formatted for smartphones or tablets at this time. Most of our courses support most browsers, such as Chrome and Firefox.

How can I get a refund if I change my mind about a course?
All sales are final, so please review the course description carefully.

I need continuing education for my state license. Will this count?
NGWA has collaborated with state licensing agencies to seek recognition of our on-demand courses, and has listed what has been accepted, by state, here. It is ultimately the responsibility of the attendee to verify that a course will count toward their continuing education requirements as these vary by state.

Why isn’t my state listed on the State-Offered Training page?
Each state has unique requirements for continuing education and licensing. Please verify the requirements with your regulatory agency prior to attending courses for credit. Some require individual licensees to request approval prior to attending, while others do not allow online education or do not require continuing education in general.

Does NGWA have a list of all state agencies?
Yes, click here to access a list of resources, including licensing agencies for each state.

How do I get credit for attending on-demand courses?
Individuals are ultimately responsible for the reporting of their continuing education activity to NGWA or their state licensing body for their personal certification or license renewal requirements. A certificate of attendance is generated for your use based on your participation and passing the exam, if required.

What is a CEU?
A continuing education unit (CEU)  is a measure used in continuing education programs to assist the professional to maintain their license in their profession. The continuing education unit is described as ten hours of participation in an education program.

Who do I call if I can’t log on or am having trouble?
Please call NGWA customer service at (614) 898-7791 or (800) 551-7379, or send an email to customerservice@ngwa.org.

Disclaimer
NGWA provides a wide array of presentations, workshops, webinars, and other forms of continuing education and/or instruction developed with the input and guidance of various groundwater professionals and others who serve as presenters. Unless specifically noted, NGWA is not responsible for the content of these presentations and instruction, or the opinions of the presenters. Individual situations and local practices and standards may vary, so members and others utilizing information contained within a presentation or continuing education event are free to adopt differing standards and approaches as they see fit. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by NGWA. Information contained in a presentation or continuing education event hosted or promoted by NGWA is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. NGWA assumes no liability or responsibility for the contents of a presentation or continuing education instruction or the opinions expressed by the presenters.