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Library: Renal Services Exchange Virtual Workshop Series

Renal Services Exchange, in collaboration with Palmarius Consulting, is now offering the RSE Virtual Workshop Series: Boost Patient Engagement With ICH CAHPS on demand! This four-part series aims to assist dialysis providers in creating a well-defined patient experience program that improves patient engagement and subsequently ICH CAHPS score. The series is designed to enhance the knowledge and skills of the attendees in different areas of patient care as it relates to overall patient experience.

Through this virtual workshop series, attendees will get:
  • On Demand Access to the recordings from the four virtual workshops where experts discussed innovative ways to improve patient engagement and experience
  • To implement a well-defined ICH CAHPS program – identify gaps in current process, apply improvement strategies and check-in processes, and measure success in patient engagement
  • Phone and email support from Palmarius Consulting during the series to implement discussed strategies and tools
  • Own tools such as in-house patient engagement survey, training on customer service, and process improvement tools
What Does it Cost?
$225 NRAA Members
$275 Non-NRAA Members