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How to Keep your Team Focused on Customer Satisfaction

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Description

ACT isn’t just a college exam -- ACT is a simple term we can use every day to help us keep our team focused on customer satisfaction. The key here is that a satisfied customer is not a loyal customer. Only when we exceed customer expectations consistently do we build a fanatically loyal customer. In this session, we will explore how to ACT on the sales floor or anytime we interact with customers.