Even the best vets make mistakes, so a complaint is a necessary part of serving the public. But how worried should you be?

If you understand how those complaints will be evaluated, you can be better prepared to show that you used good professional judgment, even if something did go wrong on your watch.

That’s why we have invited as our webinar speaker the Director of the Office of Professional Discipline, Dennis Spillane.

He will help you understand the overall complaints process, and what you can do today to make sure that you get the best result possible. This will help you avoid unnecessary penalties and maybe help you worry a little less when clients threaten you with a complaint.