This webinar was recorded on May 5, 2020.
If you haven't noticed, people, in general, are on edge. To clients, vet hospitals are scary and stressful. Add in the stress of just being a human right now, and you have the recipe for unruly, fearful human behavior that can really drag you and your staff down. Learning to identify and successfully navigate the human fear response can go a long way in reducing communication barriers, stress, and conflict with all humans that interact with your practice.
In addition, in any challenging situation or conflict, you have a choice on how you respond. Your choice impacts your relationships, your business, your ability to practice good medicine, and your quality of life. In this webinar, you will also learn 5 ways to respond to difficult situations with clients and/or staff, and gain awareness on how to make conscious choices about how you respond.