The “it’s not my job” attitude is more than just an employee career killer; it’s a symptom of a much larger organizational problem. Team members who simply do their jobs and nothing more do not contribute to practice growth. If they don’t take the initiative by seeking out new projects and looking for opportunities to share their ideas and suggestions, a practice and team can become ensnared in old ways of doing things. 
We will discuss ways a team can create an environment where initiative is encouraged and appreciated by empowering employees and rewarding them for their efforts. *Financial Interest

1 Determine proactive vs. reactive
2.Develop an environment and culture in your office for empowering employees
3. Discuss how to use your culture for hiring and firing decisions

Andrea Cook lives in your world. The “real world” of providing excellent orthodontic care for every patient. Her “clinical pearls” are polished from 20 years experience as a chair side orthodontic assistant with outstanding orthodontic practices.
From the solo practice with a perfectionist doctor to the group practice with multiple locations, Andrea expertly guides orthodontic teams to “Excellence”!
Andrea works with the entire clinical team to increase efficiency, improve communications and guide orthodontic practices to a new level of excellence.
She has extensive experience as a clinical coordinator for multidoctor practice seeing over 120 patients per day. Her expertise provides her unique insight to solutions for the multitude of challenges faced everyday by orthodontic clinical teams.

  .75 CEU Credits

The Pacific Coast Society of Orthodontists does not review or approve of, or necessarily agree with, the topics, speakers and presentations set forth in this program. As such, by virtue of your attendance at this program, you acknowledge that any and all actions taken by you based upon such topics, speakers and presentations are undertaken by you at your own risk, and you further agree to hold the Pacific Coast Society of Orthodontists harmless from any and all liability in relation to the same. The Pacific Coast Society of Orthodontists encourages you to make your own independent judgment as to the topics, speakers and presentations, and to rely on the advice of professionals as appropriate, in making decisions in relations thereto.