Description
The New Patient Process is a standard of care in orthodontics and typically follows a protocol or script for consistency and measurable outcomes. However, today’s New Patient is changing! Imagine how your practice can thrive by changing your process to keep up with the ever-changing needs of your new patients. The days of communicating, scheduling, and caring for all New Patients the same needs revitalization. Customizing the care you provide your patients from the onset of their first call to the arrival and flow of their first visit will elevate your new patient experience and enhance your measurable outcomes too. Join Elizabeth as she shares ideas on how to truly customize your approach to every new patient that directly impacts experience and revitalizes your New Patient Process!
OBJECTIVES
1) Propose communication methods that uncover true patient objectives and needs, while building strong connections with new patients from first contact.
2) Identify alternative scheduling methods to accommodate patient needs while keeping the practice needs top priority.
3) Define a traditional and alternative new patient exam process that truly customizes the experience for every new patient.
Contributors
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Mrs. Elizabeth Conforti
Elizabeth created Conforti Consulting after 20 years of private practice management. She brings experience and knowledge to her discussions in all aspects of today’s orthodontic practice. Her focus is on creating efficient and effective practice systems that provide structure, organization, and create a fun and rewarding atmosphere for outstanding orthodontic teams. Since 2013, Elizabeth has enjoyed speaking for wonderful organizations like the PCSO and sharing her concepts with practices that truly go the extra mile for smiles.