Thank you This live web event has ended. Thank you for attending. Contributors Christopher E. Mandel, RIMS-CRMP, RIMS Fellow, CPCU, CCSA, ARM-E, AIC Christopher E. Mandel is SVP, Strategic Solutions for Sedgwick, Inc. and the Director of the Sedgwick Institute. Mr. Mandel has more than 30 years in leadership positions and of accomplishments in large corporate global risk management.He currently holds various board or advisory appointments to various industry-related organizations. He was a key leader in the Risk Management Society including president. elected a founding member of Risk Who’s Who in 2008, was named Risk Manager of the Year and received the Goodell Award for lifetime achievement (2016), RIMS highest honor. He is recognized by his peers as a thought leader in ERM and related disciplines and has had continuously running columns in the trade press since 1996. Twane Duckworth Twane Duckworth is the Chief Risk Officer for the City and County of Jacksonville. Twane is a dedicated public servant with 15+ years of municipal government practice. He has served in a legal capacity as an Assistant Attorney General for the District of Columbia and Assistant General Counsel for the City of Jacksonville. As an insurance professional, he has operated as the Chief of Risk Management for the City of Jacksonville since 2012. In this role he oversees the City’s $100MM+ self-insurance fund as well as the procurement of miscellaneous insurance policies. These policies cover various exposures including marine, aviation, property, workers’ compensation, cyber liability, crime and general liabilities. K. Max Koonce Mr. Koonce is the Chief Claims Officer, for Sedgwick’s Casualty Division. In this role, Koonce is responsible for product development and innovation, industry analysis and thought leadership, best practices and compliance standards, legislative and regulatory relationships, and continued involvement in client programs for Sedgwick’s U.S. workers’ compensation and liability lines of business.Prior to his current role, Koonce was the Managing Director responsible for Sedgwick’s casualty retail business unit in which he oversaw program results and service execution across the company’s retail customer base. This included use of innovation and technology to improve client outcomes and customer experience.Prior to joining Sedgwick, Koonce was senior director of risk management for Walmart Stores, Inc., the nation’s largest private sector employer. In this role, he managed the retailer’s domestic property and casualty claims program. He simultaneously served as president of Claims Management, Inc., Walmart’s wholly owned third party administrator.An attorney by trade, Koonce was previously an administrative law judge for the Arkansas Workers’ Compensation Commission and an appellate court justice for the Arkansas Court of Appeals. Koonce has served on various state self-insured association boards, as well as the National Council of Self Insurers (NCSI), and National Unemployment and Workers’ Compensation (UWC). He continues to serve as a member of several local non-profit boards and industry risk management advisory boards. Koonce earned his BBA degree in economics from Harding University and his JD degree from the University of Arkansas in Little Rock. He is licensed to practice law in the State of Arkansas and is a member of the American and Arkansas Bar Associations. Judge David Langham David W. Langham is Florida Deputy Chief Judge of Compensation Claims, a position he has held since 2006. His legal experience includes workers compensation, employment litigation, and medical malpractice. He has delivered in excess of 1,200 professional lectures, published over 40 articles in professional publications, and has published over 1,100 substantive blog posts regarding the law, technology, and professionalism. David is a student, a teacher, a critic, a coach and a leader.