Skip to main content

COVID-19 in the Ambulatory Care Setting: A Practical Guide for the Multidisciplinary Team

A CME/CE-certified Activity

This live webinar aired on Friday, March 20, 2020.  An on-demand CME/CE-certified webcourse will be available on March 31, 2020 here

For questions or more information, email

Welcome and introductions
Preparing for the unannounced COVID-19 patient
In-office management of a patient with suspected COVID-19
What to do when a patient with suspected COVID-19 leaves the ambulatory office, clinic, or urgent-care setting
Q&A session 

In December 2019, the World Health Organization (WHO) received notification of a cluster of patients with pneumonia of unknown cause. By January 23, 2020, the coronavirus causing this outbreak – SARS-CoV-2 – had been identified. The disease it causes is termed COVID-19. The virus has been demonstrated to have person-to-person transmission and appears to have higher infectivity than the other 2 zoonotic coronaviruses (SARS and MERS), but a lower case-fatality rate. On March 11, 2020, WHO declared the spread of COVID-19 a pandemic and, two days later, on March 13, 2020, a national emergency was declared in the US in response to the disease.

The complete clinical picture of COVID-19 is not fully understood. The illness has a range of severity from mild to fatal. Because some infected individuals are asymptomatic and many have mild symptoms, the public-health threat is high.

Much information is available about identification and management of patients with COVID-19 who present to hospitals. Very little has been written about how healthcare providers (including physicians, nurses, and pharmacists) should proceed when a patient comes to a private ambulatory-care setting with a clinical presentation consistent with COVID-19.

This webinar, COVID-19 in the Ambulatory Care Setting: A Practical Guide for the Multidisciplinary Team, will provide clinicians in this setting with information on how to prepare for patients who have COVID-19 symptoms, what to do when these patients do present, and what to report to local public-health authorities. The activity will also help clinicians decide on an appropriate patient disposition, clean and disinfect facilities, and determine if healthcare providers and staff need to self-quarantine.

Anthony D. Harris, MD, MPH
Epidemiology & Public Health
Division Head, Health Care Outcomes Research
University of Maryland
Baltimore, MD

Karen Hoffmann, RN, MS, CIC, FSHEA, FAPIC
Infection Preventionist Consultant
Clinical Instructor
University of North Carolina School of Medicine
Division of Infectious Diseases
Chapel Hill, NC

  Jennifer M. Trujillo, PharmD, BCPS, FCCP, CDCES, BC-ADM
ssor, Department of Clinical Pharmacy

  Skaggs School of Pharmacy and Pharmaceutical Sciences
  University of Colorado Anschutz Medical Campus
  Aurora, CO

Terry Ann Glauser, MD, MPH
Medical Director
Potomac Center for Medical Education
Rockpointe Corporation
Columbia, MD

The intended audience for this program is US and Canadian healthcare professionals who manage patients in an ambulatory office, clinic, or urgent-care setting, including physicians, nurses, and pharmacists.

This program is designed to address ACGME and NAM competencies, including delivering patient-centered care and practicing evidence-based medicine.

At the conclusion of an activity, participants should be able to:
  • Develop protocols that address the situation of a patient with suspected COVID-19 in the ambulatory care setting, including private office, clinic, or urgent-care facility
  • Indicate which specimens to obtain from a patient with suspected COVID-19 and send those samples to a laboratory capable of testing them
  • Determine an appropriate disposition for a patient suspected of having COVID-19
  • Describe measures needed to clean and disinfect the office after a patient suspected of having COVID-19 departs
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Potomac Center for Medical Education and Rockpointe. The Potomac Center for Medical Education is accredited by the ACCME to provide continuing medical education for physicians.

The Potomac Center for Medical Education designates this live activity for a maximum of 1.50 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

For questions regarding CME credit or the evaluation, please email

The Potomac Center for Medical Education is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

The Potomac Center for Medical Education designates this educational activity for a maximum of 1.50 contact hours (0.15 CEUs) of continuing education credit (UAN number 0418-9999-20-001-L01-P).

This is a knowledge-based activity.

This activity has been submitted to the Maryland Nurses Association for approval to award contact hours. The Maryland Nurses Association is accredited as an approver of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

The Potomac Center for Medical Education (PCME) adheres to the policies and guidelines, including the Standards for Commercial Support, set forth to providers by the Accreditation Council for Continuing Medical Education (ACCME) and all other professional organizations, as applicable, stating those activities where continuing education credits are awarded must be balanced, independent, objective, and scientifically rigorous.

All persons in a position to control the content of a continuing medical education program provided by PCME are required to disclose any relevant financial relationships with any commercial interest to PCME as well as to learners. All conflicts of interest are identified and resolved by PCME in accordance with the Standards for Commercial Support in advance of delivery of the activity to learners.

Disclosures will be made known to the participants prior to the start of the activity.

The contents of some CME/CE activities may contain discussions of non-approved or off-label uses of some agents mentioned. Please consult the prescribing information for full disclosure of approved uses.

To ensure your computer is compatible for the live event, please perform a system check by clicking on the link or by typing it into your internet browser. Please perform the system check on the same computer you will use for the live event. If your computer is compatible, you will receive a confirmation message on your screen and hear audio. Otherwise, please contact the Help Desk to resolve any issues.


  • 1.4 GHz Intel Pentium 4 or faster processor (or equivalent)
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 512 MB of RAM (1 GB recommended)
  • Microsoft Internet Explorer 11 or later, Windows Edge browser, Mozilla Firefox, and Google Chrome
  • For HTML Client - Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), and Edge (v42.0 & above)
  • 1.83 GHz Intel Core Duo or faster processor
  • 512 MB RAM (1 GB recommended)
  • Mac OS X 10.12, 10.13 and 10.14
  • Mozilla Firefox, Apple Safari, Google Chrome
  • For HTML Client - Google Chrome (v70.0 & above), Apple Safari (v12.0 & above), and Mozilla Firefox (v65.0 & above)
  • The Adobe Connect app for iOS and Android requires Adobe Connect Server version 8.2 or later
  • Some features may not be enabled in all Adobe Connect meetings if one is using an Adobe Connect Server older than version 9.4.2 (required for Custom pods)
  • Google Android 4.4 or later
  • Apple iOS: iOS 8.1.2 or later
DSL/cable (wired connection recommended)

There is no fee for this activity. To receive credit, participants must register, view the live CME/CE activity in its entirety, and then complete the post-test, with a score of 75% or better, and evaluation. The estimated time for completion of this activity is one and a half hours. To receive a certificate, participants must demonstrate mastery of the presented material via the post-test. Participants are allowed to take the post-test multiple times.

If you will be watching the webinar in a group setting, please note all group participants will need to register individually in order to complete the post-test and evaluation to receive credit.

In Collaboration with MedChi

Jointly provided by the Potomac Center for Medical Education and Rockpointe

Provided by the Maryland Nursing Association

This activity is not supported by any grantor or commercial interest.

In Partnership with

Rockpointe Privacy Policy