DESCRIPTION
Maintenance personnel interact with residents more than anyone else on site. And if they aren't careful, their interaction with a current or potential resident could be misunderstood and result in a fair housing violation. This webinar takes a look at typical situations where the well-intentioned maintenance person could be at risk of violating fair housing laws, provides ways to handle these without discriminating, and discusses the importance of documentation. The webinar concludes with helpful tips on establishing fair housing policies and procedures for the maintenance team.

Presentation - 44 min 52 sec

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PRESENTER
Gwen Volk, gwen volk INFOCUS, Inc.
Since 1984, Ms. Gwen Volk has assisted owners, agents, and on-site managers in navigating the complexities of programs that provide housing for low and moderate income families.  Her experience includes 16 years as VP and CEO for a Midwest affordable housing owner/agent and 13 years as compliance director for a Dallas-based firm overseeing LIHTC, tax-exempt bond, HOME, and Section 8 compliance on more than 50 properties in 11 states.  Ms. Volk is the current chair of NAHMA’s Fair Housing Committee, Vice-Chair of the SHCM Advisory Committee, and has twice served on NAHMA’s board of directors.  She has also served on IREM’s Federal Housing Advisory Board since 2009.  She holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations and has provided affordable housing training and consulting in 30 states both face to face and as live webinars.  Ms. Volk is an informative and engaging speaker who uses an active learning approach.

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TERMS & CONDITIONS
SAHMA-U webinars are non-refundable.  Webinars will expire two (2) days after purchase.  By purchase of this webinar, you agree to these terms and conditions.