Maintenance personnel interact with residents more than anyone else on site. And if they aren't careful, their interaction with a current or potential resident could be misunderstood and result in a fair housing violation. This webinar takes a look at typical situations where the well-intentioned maintenance person could be at risk of violating fair housing laws, provides ways to handle these without discriminating, and discusses the importance of documentation. The webinar concludes with helpful tips on establishing fair housing policies and procedures for the maintenance team.
Presentation - 44 min 52 sec
Gwen Volk, gwen volk INFOCUS, Inc.
Ms. Gwen Volk has worked in the affordable housing industry for 36 years and has provided training in 36 states for the AHMA’s, LeadingAge, state HFA’s, private companies and nonprofits. She was formerly president and CEO of a Midwest development and management group and chief compliance officer for a Dallas, Texas - based firm. She is a CPM, NAHP-e, SHCM, HCCP, CPO, FHC, RAM and a NAHMA-certified trainer. Gwen is a nationally recognized expert and consultant in the tax credit, bond, HOME, and HUD Multifamily programs and loves helping agents, owners, and managers make sense of it all.
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