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Best of #SNIC20: Creating a NextGen Customer Experience Strategy

January 29, 2020

As presented at #SNIC20, in this high-level strategy webinar, learn what it takes to build a culture that keeps students and customers at the center every day by understanding how to:
  • Prioritize which customer experience initiatives to invest in so that they drive both business results and meet customers’ heightened expectations.
  • Define and create next-generation customer experiences.
  • Involve the right people and ensure that they have the skills, capabilities, and mindsets required to succeed.
  • Make great customer experiences a priority for everyone in your organization or school district.

Successful completion of the webinar and quiz is awarded 1 SNA CEU or 1 CPEU for RNDs/NDTRs.

  1. Develop an experience priority list fro your customers.
  2. Define and create next-generation customer experiences.
  3. Model motivation techniques that will align your team. 

SNA CEUs: 1.0
Key Area 4000: Communications and Marketing
Subtopic 4000: Communications and Marketing

CPEUs for RDNs and NDTRs
Activity Number: 152806

Suggested Performance Indicators
  • 11.1.1 Conducts feasibility studies to determine validity of, and need for, products or services.
  • 11.1.2 Develops and implements evaluation tools and methodologies to test products and services.
Suggested Learning Need Codes
  • 8110: School foodservice
CPEUs: 1.00
CPE Level: 2,3
SNA CDR Provider Number: AM007

Please note that you have the option to submit an evaluation on the quality of this conference directly to the Commission of Dietetic Registration. Email contact:

SNA CEUs and CPEUs are awarded after the successful completion of the post webinar quiz.

  • PowerPoint Presentation (PDF)