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#ANC19 Effective Conflict Management



As directors and supervisors, we have all encountered difficult people at work. Managing conflict constructively is critical to improving overall employee morale and teamwork. Learn the steps you can take to better understand the root cause of conflict and strategies to diffuse it.

Target Audience: Directors, Major City Directors

Earning CEUs
SNA CEUs: 1.00
Key Area 3000: Administration
Key Topic 3400: Human Resources & Staff Training
Subtopic 3410: Mentoring

CPEUs for RDNs and NDTRs
Activity Number: 152228

Suggested Performance Indicators
  • 3.1.1 Identifies strengths and opportunities for self-improvement and improvement in others.
  • 3.1.3 Takes initiative to facilitate change.
  • 3.1.4 Communicates clear performance expectations.
Suggested Learning Need Codes

  • 8110: School Foodservice
CPEUs: 1.00
CPE Level: 1 & 2
SNA CDR Provider Number: AM007