As directors and supervisors, we have all encountered difficult people at work. Managing conflict constructively is critical to improving overall employee morale and teamwork. Learn the steps you can take to better understand the root cause of conflict and strategies to diffuse it.

Target Audience: Directors, Major City Directors

Earning CEUs
SNA CEUs: 1.00
Key Area 3000: Administration
Key Topic 3400: Human Resources & Staff Training
Subtopic 3410: Mentoring

CPEUs for RDNs and NDTRs
CPEUs are no longer available due to the age of the course.