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#ANC19 Managing Emojis: Keep Your Emotions Under Control Even During the Most Difficult Encounters

Does this sound familiar? It makes me so mad when… My co-workers don’t pull their weight! My employees are so negative! People don't listen! I got moved to a different job/line/school! School nutrition staff often deal with constant change, limited budgets, parents, teachers, administrators, and more. All of this, and then: You don't get the respect you deserve. Keeping these special circumstances in mind, Tami will teach you how to identify and overcome 4 emotional traps that may keep you from serving your customers while keeping your emotional health intact.

Target Audience: Employees, Managers

Earning CEUs
SNA CEUs: 1.00
Key Area 3000: Administration
Subtopic 3400: Human Resources & Staff Training

CPEUs for RDNs and NDTR
Activity Number: 152238

Suggested Performance Indicators

  • 4.1.1 Demonstrates effective problem solving and professional judgment to address a need.
  • 4.2.2 Reflects on own values, beliefs, and biases.
Suggested Learning Need Codes

  • 8110: School Foodservice
CPEUs: 1.00
CPE Level: 1
SNA CDR Provider Number: AM007