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The Inclusion Breakthrough: A New Paradigm for Managing Diversity and Leveraging Inclusion

May 6, 2020
All COVID-19 related webinars are available to both members and non-members.

Diversity is a reality in our society and workplaces today. Yet, even the most well-intentioned teams can often struggle with managing all types of diversity. New facets of team building and conflict management are emerging as school nutrition programs continue to serve school meals while schools are closed due to the COVID-19 crisis. The way we manage the individual, group and cultural differences can make our teams stronger.

Successful completion of the webinar and quiz is awarded 1 SNA CEU or 1 CPEU for RDNs/NDTRs.

  1. Explore challenges felt by diverse teams working, particularly essential workers.
  2. Discuss impact of COVID-19 on supporting diversity and inclusion.
  3. Focus on leveraging diversity for higher team performance.
  4. Help develop communication skills for how to talk about differences and build inclusive teams.

SNA CEUs: 1.0
Key Area 3000: Administration
Key Sub-Topic 3420: Diversity

CPEUs for RDNs and NDTRs
Activity Number: #155318

Suggested Performance Indicators
2.2.1 Identifies the need for and negotiates common ground with customers, interprofessional team members and other stakeholders.
2.2.2 Considers and respects the opinions, creativity, values, beliefs and perspectives of others.
2.2.5 Demonstrates conflict resolution and mediation skills.

Suggested Learning Need Codes
8110: School foodservice
CPE Level: 1&2
SNA CDR Provider Number: AM007

Please note that you have the option to submit an evaluation of the quality of this conference directly to the Commission of Dietetic Registration. Email contact:

SNA CEUs and CPEUs are awarded after the successful completion of the post-webinar quiz.