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Elements of Effective Customer Engagement

Registration Rates:

  • SOCAP Member: $99.00
  • Non-Member: $149.00
Course Description:
This three-part course series will examine how smart consumer engagement strategies can optimize the customer experience and build loyalty.

Attendees will hear from industry experts from E & J Gallo, Domino’s, The Center for Client Retention and Astute Solutions as they discuss ways to show the value of consumers, along with sharing an array of tools to facilitate communication, learning, and collaboration, and the relevant metrics for customer engagement. Other topics to be addressed include the future role of the contact center in engagement.