Registration Rates:

• SOCAP Member: $199.00
• Non-Member: $299.00

Take advantage of this professional development opportunity for your staff team! SOCAP is pleased to offer this self-paced online course on How to Manage Voice of the Customer, Quality and Team/Agent Performance. This online course includes:

• Three on-demand sessions (modules you complete at your own pace):
• Hearing the Voice of the Customer
• Quality Management & Monitoring
• Managing Teams & Agent Performance
• PLUS three sessions featuring brand case studies from:
  • Coca-Cola
  • Rogers
  • WhiteWave Foods