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How to Manage VOC, Quality and Team/Agent Performance

Registration Rates:

  • SOCAP Member: $199.00
  • Non-Member: $299.00
Take advantage of this professional development opportunity for your staff team! SOCAP is pleased to offer this self-paced online course on How to Manage Voice of the Customer, Quality and Team/Agent Performance. This online course includes:
  • Three on-demand sessions (modules you complete at your own pace):
    • Hearing the Voice of the Customer
    • Quality Management & Monitoring
    • Managing Teams & Agent Performance
  • PLUS three sessions featuring brand case studies from:
    • Coca-Cola
    • Rogers
    • WhiteWave Foods