Registration Rates:

• SOCAP Member: $179.00
• Non-Member: $279.00

Course Description:
This online course will introduce the Team Leader/Supervisor to the key area of Forecasting, Staffing and Scheduling, which is comprised of 3 critical components:

1. Forecasting volume and work load
2. Determining how many staff members are needed to support volumes
3. Importance of scheduling correctly to optimize the Customer Experience

This online course will provide an overview for how these different aspects work together and the common pitfalls to be avoided.

Speaker:
Clia Doyle, Envisage HPC Managing Director and Founding Partner www.envisagehpc.com