Registration Rates:
- SOCAP Member: $179.00
- Non-Member: $279.00
This online course will introduce the Team Leader/Supervisor to the key area of Forecasting, Staffing and Scheduling, which is comprised of 3 critical components:
- Forecasting volume and work load
- Determining how many staff members are needed to support volumes
- Importance of scheduling correctly to optimize the Customer Experience
Speaker:
Clia Doyle, Envisage HPC Managing Director and Founding Partner www.envisagehpc.com