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SOCAP and WOMMA’s Social Customer Care Certificate Program

This online program will equip you with unique approaches to maximize the customer experience in the social space and engage in proactive social customer care. Gain insights from leading brands including Adobe, Omaha Steaks, Hyatt Hotels Corporation, Capital One, Ford and Nissan.

The following topics will be covered in the Social Customer Care Certificate Program:

  • Supporting Your Social Media Operations: Staffing and Structure Part 1 - Omaha Steaks
  • Supporting Your Social Media Operations: Finding (and Keeping) your Social Superstars Part 2 – Nissan
  • Public vs. Private Online Conversations with Customers - Hyatt Hotels Corporation
  • The Channel-Agnostic Landscape of Customer Care (Branded Communications) - 360Connext
  • Integrating Your Social Media Into Your Consumer Contact Strategy - Capital One
  • Customer Feedback for Product Improvement - Adobe
  • Using Social Media for Handling a Crisis - Ford
Participants must complete all seven modules and pass a final assessment to receive a SOCAP/WOMMA certificate of completion.

Registration Rates:
  • SOCAP/WOMMA Member: $375.00
  • Non-Member: $495.00