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Digital Consumer Care - BBB Bistro

Presentation: 11 min 30 sec

SOCAP's 2014 Board Chair Address

Presentation: Kim McMiller, Kraft Foods, 10 min 47 sec

2012 Annual Conference Highlight: How to Write High-Quality Chat

Presentation: Leslie O'Flahavan, 23 min 46 sec

A Chat With "the new Guru in customer care"

Presentation: Micah Solomon, 31 min 10 sec

[VIDEO] Intro to SOCAP's 2011 Symposium

Presentation: 3 min 0 sec

Social Media Monitoring

Presentation: David Alston, 8 min 32 sec

[VIDEO] Zappos Customer Care

Presentation: Tony Hsieh, 6 min 21 sec

Social CRM: What Are Companies Doing?

Presentation: Cliff Moore, 18 min 53 sec

Improving Call Center Operations

Presentation: Julie Gauthier, 15 min 32 sec

Social Customer Care (Part 2)

Presentation: Frank Eliason, 10 min 18 sec

Social Customer Care (Part 1)

Presentation: Frank Eliason, 9 min 9 sec

Jim Parker—Keynote, SOCAP 2010 Symposium

Presentation: Jim Parker, 10 min 19 sec