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Supervision: Designing and Delivering Effective Feedback Messages


We all know that accountability requires feedback. Delivering a positive feedback message feels relatively easy, but how do we hold a member of our staff team accountable for less than stellar performance?
In this TeleWeb we will explore three basic types of feedback conversations: the daily check in conversation, the quarterly goals review, and the annual performance evaluation. You will learn to:
  • Establish expectations with a simple five-part dialogue technique
  • Avoid the inevitable sidetracks that emerge in a feedback conversation
  • Explore the impact of conversational style on feedback effectiveness
  • Build in reinforcement messages and follow through loops so that your message is heard

CEU Information

This presentation qualifies for 0.1 CEU credit toward CCA certification and retention. Please  refer to certification guidelines to insure you are in proper compliance for credit. After completing the course you will be offered a CEU request form to complete and make your request.

CPE credit is not available for e-lab programs.