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Customer-Centric Procurement: Correlating Customer Experience to World-Class Performance


World-Class Procurement teams are focusing more on their stakeholder’s customer experience – providing self-service tools for end-users to engage the procurement team and to create a more transparent process to track the status and disposition of their requests. As a result, procurement not only stands to improve their brand within the enterprise and boost their Net Promoter Score, but also increases the potential to get involved earlier on key initiatives and increase Spend Under Management, resulting in more opportunity to create strategic value.

Learning Objectives
This webinar will examine the best practices and innovative technologies that leading procurement teams are using to put their customers first and in so doing, achieve world-class procurement performance. Case studies will be used to illustrate the potential benefits which can be realized by:

  • Enabling self-service customer access to request procurement involvement for any type of initiative ranging from requests for sourcing, requisitions, supplier on-boarding, contracts, or scorecards – to name just a few
  • Providing real-time status visibility to user requests and automated workflow to route requests for approvals as necessary
  • Communicating value-added by procurement in fulfilling user requests
  • Creating a user-friendly environment that encourages stakeholder collaboration with procurement instead of inviting non-compliance
This Webinar Event Includes 1 CEH Certificate, which will be provided to live attendees after the conclusion of the presentation.