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(CDR-3977) A Primer for Claims and Disputes (Claims 101)

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Level: Basic
TCM Section(s):
6.4. Forensic Performance Assessment
10.3. Change Management
Venue: 2023 AACE International Conference & Expo

Abstract: This paper introduces the general concepts associated with claims and dispute resolution, the subject matter in which the AACE International Claims & Dispute Resolution Subcommittee ("CDR Subcommittee") specializes. The CDR Subcommittee is actively involved in preparing technical knowledge around the preparation, analysis, management, mitigation, and resolution of claims and disputes on projects. The goal of the paper is to provide perspective into the claim process so all project participants can better understand the influence that their work product could have on the various analyses typically performed in a claim and on which experts often rely. Claims-related issues are typically focused on the analyses of schedule delay, disruption, and damages quantification, which also include assessments of entitlement and responsibility. The claims analyses performed by claims experts come in direct contact with numerous other AACE International technical functional areas and are important components of the analyses. For example, some of the AACE technical subjects that are frequently addressed during a claims analysis include: contract management, cost estimating, decision and risk management, earned value, planning and scheduling, project and cost control, and value management. The paper serves as an introduction to and primer for claims and dispute resolution for professionals interested in this practice area.