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(CDR-963) Case Study of a CM's QA/QC Performance Using the TCM Framework

Primary Author: Mr William M Hart PE CFCC PSP Marsh USA

Audience Focus: Intermediate
Application Type: Experience-Based
Venue: 2012 AACE International Annual Meeting, San Antonio, TX, USA

Abstract: This case study examines the role of the construction manager (CM) in quality assurance/quality control (QA/QC) in the framework of total cost management (TCM), as described by AACE International. How the typical CM-agent may succeed or fail is seen by means of a case study - the expert analysis of a heavy civil/transportation project. This paper explains how the CM's QA/QC obligations are derived from both contractual requirements, as well as from industry performance standards. It also demonstrates how to evaluate a CM's QA/QC performance based on the concept of "PDCA" (plan, do, check, and assess), on which the TCM process model is based. The case study reveals that the role of the CM in construction quality does not end with simply defining an effective QA/QC strategy in the project management plan (PMP). The CM must provide a complete plan that must be fully implemented, evaluated for effectiveness, and adjusted on a continual basis to assure project quality.